At present my ISP, Demon have managed to break my internet access such that I have not had any access to anything since 19/02/2008.
I think they queue emails for up to 8 days which means that very soon you'll be seeing undeliverable/delayed delivery messages. I have attempted to disable mail from any mailing lists that send to addresses at markridgwell.com, but ave been unable to do this for some lists.
At present I'm in the process of dropping Demon and moving to another ISP, but at present they want to hold on to my domain name for another 30 days just to be even more annoying.| When | Details |
|---|---|
| 19/02/2008 @ 20:00 | Got home and found that there is no connectivity so rebooted router and performed some basic diagnostics to eliminate anything my end. |
| 19/02/2008 @ 20:30 | Phoned technical support - Given fault reference 166218 - was told that I was the fourth person to call that person about lack of connectivity. was asked to reset the router while they did something their end.. They took my contact details so they could call me back |
| 19/02/2008 @ 20:50 | Technical support phoned me back and asked me to reset router. Status of router unchanged. Asked if what time that night I was going to be available to - - till midnight |
| 20/02/2008 @ 00:00 | No phone call since 20:50 |
| 20/02/2008 @ 06:00 | Reset router to see if any change was there. none. so had to work in the office - 3 hour commute. |
| 20/02/2008 @ 10:00 | Tried to call technical support - but after ages on hold gave up |
| 20/02/2008 @ 11:00 | Phoned technical support, got through after a few minutes. No change in status. Could not get a time frame for fix. Asked if the scope was in hours, days, weeks or months, but they could not answer. |
| 20/02/2008 @ 20:00 | Phoned technical support. Was told it was a network issue that is affecting several customers. Asked for customer relations to call me in the morning between 10 and 12 so some way forward could be found so I could get email etc like was offered in fault ref 83392. |
| 21/02/2008 @ 06:00 | Reset router to see if any change was there. none. so had to work in the office - 3 hour commute. |
| 21/02/2008 @ 12:00 | No phone call from Customer relations |
| 21/02/2008 @ 13:10 | Tried to phone technical support. No answer. |
| 21/02/2008 @ 13:26 | Found customer cancellations phone number on web site, phoned it and said that I wanted to cancel and explained the above to them. They persuaded me to wait until they had got someone to call me back within 2 hours. |
| 21/02/2008 @ 14:15 (approx) | Matt from technical support phoned and effectively told me the same story as was hearing before and that there was no further progress. Said he would get someone from customer relations to call me. |
| 21/02/2008 @ 16:44 | no call from customer relations so phoned cancellation line and said I wanted to cancel as there was no end in sight for the issue. Kevin spend all the time saying that I should have a backup system etc. Ended the call around 17:15 feeling that Demon thought that it was my fault that I had no connection and that their systems were not working, and that I could fix it by buying another service from Demon. |
| 21/02/2008 @ 17:15 | Kevin from the accounts phoned and said that they were prioritising me and that I should reboot my router |
| 21/02/2008 @ 20:15 | Rebooted router and then phoned technical support. They explained that it was a problem with PPP authentication. As this sounded familiar I gave them the 2007 fault reference (83392) and on reading that they agreed that it was the same issue, but that the same resolution could not be performed as both platforms were affected this time. |
| 22/02/2008 @ 06:00 | Reset router. No change. Was in office as had meetings all day. |
| 22/02/2008 @ 17:45 | Reset router. No change. Had enough. Phoned Cancellation line which was closed. unplugged router. Phoned technical support and told them that I was cancelling and that I was cancelling the direct debit and to put this detail on the account. |
| 22/02/2008 @ 18:00 | Cancelled direct debit with bank. |
| 22/02/2008 @ 19:25 | Emailed customer relations department with email containing the above and asking for them to allow me to transfer my domain |
| 25/02/2008 @ 14:35 | Got a phone call saying it should be connected again now. Re-iterated that I'd cancelled. |
| 25/02/2008 @ 15:06 | Called Matin Thompson - left message asking him to call me. |